The Impact of Communication on Employee Performance in F&B Service Department at PRA Hotel, Legian

Penulis

  • I Gede Giyan Pradnya Wiweka Politeknik Pariwisata Bali
  • Ni Desak Made Santi Diwyarthi Politeknik Pariwisata Bali
  • Irene Hanna H. Sihombing Politeknik Pariwisata Bali

DOI:

https://doi.org/10.58812/jmws.v4i06.2281

Kata Kunci:

Communication, Employee Performance, Food and Beverage Service Department, PRA Hotel, Legian

Abstrak

This study aims to examine the influence of communication on employee performance within the Food and Beverage Service department at PRA Hotel, Legian. The research involved a sample of 55 employees, ranging from captain level to supervisory roles and above, who regularly participated in afternoon briefing sessions. The study utilized both quantitative data from the Associate Opinion Survey and qualitative insights gathered through unstructured interviews with the Food and Beverage Manager, as well as several captains and supervisors. Primary data were obtained through questionnaires distributed to selected respondents using purposive sampling. The data analysis employed a simple linear regression model using SPSS version 30 for Windows. The findings indicate that the communication variable (X) has a positive and statistically significant impact on employee performance (Y) in the Food and Beverage Service department at PRA Hotel, Legian.

Referensi

Anggraini, F. D. P., Aprianti, A., Setyawati, V. A. V., & Hartanto, A. A. (2022). Pembelajaran Statistika Menggunakan Software SPSS untuk Uji Validitas dan Reliabilitas. Jurnal Basicedu, 6(4), 6491–6504. https://doi.org/10.31004/basicedu.v6i4.3206.

Dewanto, H. W., Sihombing, I. H. H., & Kalpikawati, I. A. (2024). Pengaruh Komunikasi terhadap Kinerja Karyawan pada Hotel Tentrem Yogyakarta Sumber : HRD Hotel Tentrem Yogyakarta , 2024 (Diolah) memengaruhi kinerja karyawan didapat dari adanya masalah komunikasi yang dihadapi di dan masih didapati misscommunication a. Journal of Management and Social Sciences, 3(4).

Hia, I. M., & Ndraha, A. B. (2023). Urgensi Pelatihan Dalam Pengembangan Sumber Daya Manusia Di Museum Pusaka Nias. Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi, 10(2), 1620–1630. https://doi.org/10.35794/jmbi.v10i2.51797.

Islami, A. N., Palupi, M. F. T., & Romadhan, M. I. (2021). Pengaruh Komunikasi Organisasi Terhadap Kinerja Karyawan Pt. Feva Indonesia. Jurnal Representamen, 7(01). https://doi.org/10.22441/visikom.v19i02.14215.

Janna, N. M., & Herianto. (2021). Artikel Statistik yang Benar. Jurnal Darul Dakwah Wal-Irsyad (DDI), 2, 1–12.

Najati, H. A., & Susanto, A. H. (2022). Pengaruh Komunikasi Dan Kerjasama Tim Terhadap Kinerja Karyawan Inews Jakarta. Jurusan Riset Rumpun Ilmu Ekonomi, 97–101.

Putra, B. P., & Haryadi, R. N. (2022). Pengaruh Komunikasi dan Disiplin Kerja Terhadap Kinerja Karyawan pada PT. Mackessen Indonesia. Jurnal Astinamandiri, 1(3), 154–159. https://doi.org/10.55903/juria.v1i3.32.

Ragil Anandita, S., Indriyani, S., & Mahendri, W. (2021). Pengaruh Fasilitas Kerja Dan Komunikasi Terhadap Kinerja Karyawan (Studi Pada Cv. Zam - Zam Jombang). Jurnal Inovasi Penelitian, 16(2), 881–890. https://doi.org/10.37301/jmubh.v16i2.19047.

Rahmawati, D., Kristanto, T., Setya Pratama, B. F., & Abiansa, D. B. (2022). Prediksi Pelaku Perjalanan Luar Negeri Di Masa Pandemi COVID-19 Menggunakan Metode Regresi Linier Sederhana. Journal of Information System Research (JOSH), 3(3), 338–343. https://doi.org/10.47065/josh.v3i3.1507.

Sari, Y. O., & Asnur, L. (2023). Pengaruh Komunikasi Terhadap Kinerja Karyawan Daima Hotel Padang. Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 7(2), 319–324. https://doi.org/10.23887/jppsh.v7i2.72959.

Semara, P.A., Aprinica, N. P. I., & Wirawan, P. E. (2023). The Influence of Communication and Work Discipline on Hotel Employee Performance. Jurnal Pariwisata Dan Bisnis, 02(7), 1583–1604. https://doi.org/10.22334/paris.v2i7.

Setyo Widodo, D., & Yandi, A. (2022). Model Kinerja Karyawan: Kompetensi, Kompensasi dan Motivasi, (Literature Review MSDM). Jurnal Ilmu Multidisplin, 1(1), 1–14. https://doi.org/10.38035/jim.v1i1.1.

Wicaksono, A. S., Hendri, M. I., Daud, I., & Rosnani, T. (2024). The Effect of Communication, Work Discipline and Work Life Balance on Employee Performance. Jurnal Ilmiah Manajemen Kesatuan, 12(4), 1219–1226. https://doi.org/10.37641/jimkes.v12i4.2728.

Yosepa, H., Samsudin, A., & Ramdan, A. M. (2020). Pengembangan Sumber Daya Manusia (SDM) terhadap Tingkat Etos Kerja Karyawan pada Hotel Santika Sukabumi. Jurnal Ilmu Manajemen, 8(3), 742. https://doi.org/10.26740/jim.v8n3.p742-747.

Zaky, M. (2023). Faktor-Faktor Yang Mempengaruhi Kinerja Tim Kerja: Sebuah Kajian Teoritis Dan Empiris. Jurnal Ilmiah Manajemen, 4(1), 316–326. https://doi.org/10.15575/jim.v4i1.25253.

Unduhan

Dimensions

Diterbitkan

2025-06-30

Terbitan

Vol 4 No 06 (2025): Jurnal Multidisiplin West Science

Bagian

Artikel

Lisensi

Hak Cipta (c) 2025 I Gede Giyan Pradnya Wiweka, Ni Desak Made Santi Diwyarthi, Irene Hanna H. Sihombing

Creative Commons License

Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.

Cara Mengutip

The Impact of Communication on Employee Performance in F&B Service Department at PRA Hotel, Legian. (2025). Jurnal Multidisiplin West Science, 4(06), 764-769. https://doi.org/10.58812/jmws.v4i06.2281