Analisis Bibliometrik tentang Digital Public Services
DOI:
https://doi.org/10.58812/jbmws.v5i03.3879Kata Kunci:
Digital Public Services, Digital Transformation, E-Government, Digital Government, Public Administration, Bibliometric AnalysisAbstrak
Transformasi digital dalam sektor publik telah mendorong perubahan signifikan dalam penyelenggaraan layanan publik melalui pemanfaatan teknologi informasi dan komunikasi. Penelitian ini bertujuan untuk memetakan perkembangan literatur mengenai Digital Public Services melalui pendekatan analisis bibliometrik guna mengidentifikasi tren penelitian, struktur intelektual, pola kolaborasi, serta tema-tema yang berkembang dalam kajian tersebut. Data penelitian diperoleh dari publikasi ilmiah yang terindeks pada basis data Scopus dengan menggunakan perangkat lunak VOSviewer untuk melakukan analisis terhadap sitasi, jaringan kolaborasi penulis, institusi, negara, serta kemunculan kata kunci. Hasil analisis menunjukkan bahwa penelitian mengenai Digital Public Services berkembang secara signifikan dengan tema utama yang berpusat pada digital transformation, e-government, digital government, dan public administration. Analisis sitasi menunjukkan bahwa penelitian terdahulu banyak berkontribusi dalam membangun pemahaman mengenai digitalisasi layanan publik, penciptaan nilai publik, inklusi digital, dan inovasi pelayanan berbasis teknologi. Selain itu, analisis jaringan menunjukkan adanya kolaborasi internasional yang melibatkan berbagai negara dan institusi dengan fokus kajian yang multidisipliner. Perkembangan penelitian terbaru mengarah pada isu seperti penggunaan platform digital, pengelolaan data publik, smart city, kesenjangan digital, dan pengembangan layanan yang berorientasi pada kebutuhan masyarakat. Studi ini memberikan gambaran komprehensif mengenai evolusi penelitian Digital Public Services serta mengidentifikasi peluang penelitian masa depan terkait integrasi teknologi cerdas, tata kelola berbasis data, dan peningkatan kualitas layanan publik digital yang inklusif.
Referensi
Agostino, D., Arnaboldi, M., & Lema, M. D. (2020). New development: COVID-19 as an accelerator of digital transformation in public service delivery. Public Money and Management, 1–4. https://doi.org/10.1080/09540962.2020.1764206
Agostino, D., Arnaboldi, M., & Lema, M. D. (2021). New development: COVID-19 as an accelerator of digital transformation in public service delivery. Public Money & Management, 41(1), 69–72.
Anthopoulos, L. G., Siozos, P., & Tsoukalas, I. A. (2007). Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services. Government Information Quarterly, 24(2), 353–376. https://doi.org/10.1016/j.giq.2006.07.018
Bertot, J., Estevez, E., & Janowski, T. (2016a). Universal and contextualized public services: Digital public service innovation framework. Government Information Quarterly, 33(2), 211–222. https://doi.org/10.1016/j.giq.2016.05.004
Bertot, J., Estevez, E., & Janowski, T. (2016b). Universal and contextualized public services: Digital public service innovation framework. In Government information quarterly (Vol. 33, Issue 2, pp. 211–222). Elsevier.
Criado, J. I., & Gil-Garcia, J. R. (2019). Creating public value through smart technologies and strategies: From digital services to artificial intelligence and beyond. International Journal of Public Sector Management, 32(5), 438–450. https://doi.org/10.1108/IJPSM-07-2019-0178
De Sousa, W. G., Fidelis, R. A., de Souza Bermejo, P. H., da Silva Gonçalo, A. G., & de Souza Melo, B. (2022). Artificial intelligence and speedy trial in the judiciary: Myth, reality or need? A case study in the Brazilian Supreme Court (STF). Government Information Quarterly, 39(1), 101660.
Djatmiko, G. H., Sinaga, O., & Pawirosumarto, S. (2025). Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance. Sustainability (Switzerland), 17(7). https://doi.org/10.3390/su17072908
Eom, S.-J., & Lee, J. (2022). Digital government transformation in turbulent times: Responses, challenges, and future direction. In Government Information Quarterly (Vol. 39, Issue 2, p. 101690). Elsevier.
Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital government and public management research: finding the crossroads. Public Management Review, 20(5), 633–646.
Ha, L. T. (2022). Are digital business and digital public services a driver for better energy security? Evidence from a European sample. Environmental Science and Pollution Research, 29(18), 27232–27256. https://doi.org/10.1007/s11356-021-17843-2
Huda, M. N., Kurniasari, E. N., & Ruroh, S. M. (2022). A systematic literature review of E-government evaluation. Journal of Local Government Issues, 5(1), 32–48.
Hyytinen, A., Tuimala, J., & Hammar, M. (2022). Enhancing the adoption of digital public services: Evidence from a large-scale field experiment. Government Information Quarterly, 39(3), 101687.
Khan, A., Krishnan, S., & Dhir, A. (2021). Electronic government and corruption: Systematic literature review, framework, and agenda for future research. Technological Forecasting and Social Change, 167, 120737.
Klievink, B., Romijn, B.-J., Cunningham, S., & Bruijn, H. (2017). Big data in the public sector: Uncertainties and readiness. Information Systems Frontiers, 19. https://doi.org/10.1007/s10796-016-9686-2
Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly, 36(3), 427–436. https://doi.org/10.1016/j.giq.2019.03.002
Madan, R., & Ashok, M. (2023). AI adoption and diffusion in public administration: A systematic literature review and future research agenda. Government Information Quarterly, 40(1), 101774.
Mergel, I., Ganapati, S., & Whitford, A. B. (2021). Agile: A new way of governing. Public Administration Review, 81(1), 161–165.
Mesa, D. (2023). Digital divide, e-government and trust in public service: The key role of education. Frontiers in Sociology, 8, 1140416.
Milakovich, M. E. (2012). Digital governance: New technologies for improving public service and participation. In Digital Governance: New Technologies for Improving Public Service and Participation. Taylor and Francis. https://doi.org/10.4324/9780203815991
Nirala, K. K., Singh, N. K., & Purani, V. S. (2022). A survey on providing customer and public administration based services using AI: chatbot. Multimedia Tools and Applications, 81(16), 22215–22246.
Pietrzak, P., & Takala, J. (2021). Digital trust–asystematic literature review.
Prabawa, W. G., Mutiarin, D., Purnomo, E. P., & Roengtam, S. (2024). Bibliometric analysis in the development of public sector digitalization. Journal of Governance and Public Policy, 11(2), 114–126.
Shen, Y., Cheng, Y., & Yu, J. (2023). From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19. Public Management Review, 25(4), 710–733. https://doi.org/10.1080/14719037.2022.2033052
Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, 60, 102356.
Twizeyimana, J., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36. https://doi.org/10.1016/j.giq.2019.01.001
Van Deursen, A. J. A. M., & Van Dijk, J. A. G. M. (2009). Improving digital skills for the use of online public information and services. Government Information Quarterly, 26(2), 333–340.
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144.
Winarno, S., & Machmud, M. (2023). Digital Government and Covid 19: A Structured Literature Review. Sospol, 9(1), 1–15.
Unduhan
Diterbitkan
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2026 Loso Judijanto
Artikel ini berlisensiCreative Commons Attribution-ShareAlike 4.0 International License.
Facebook 
Instagram 
Twitter 
Youtube 
westscience.journals@gmail.com