Pengaruh Implementasi Total Quality Management terhadap Kepuasan Pelanggan di PT Gugusan Gagasan Generasi: Gedangdut Indonesia Cabang Jember. Jurnal Bisnis dan Manajemen West Science, [S. l.], v. 3, n. 04, p. 375–390, 2024. DOI: 10.58812/jbmws.v3i04.1662. Disponível em: https://wnj.westsciences.com/index.php/jbmws/article/view/1662. Acesso em: 19 apr. 2025.